GENERAL 

All orders are shipped globally directly from our production facility in Turkey and delivered to your home.

ESTIMATED DELIVERY TIMES AND FEES

U.K. Orders – Standard Shipping up to 7-10 working days – 10$

EU Orders – Standard Shipping up to 7-10 working days – 10$

USA Orders – Standard Shipping up to 10-14 working days – 20$

Rest of the world – Standard Shipping up to 14 working days – 30$ 

SHIPPING

All delivery carriers provide our customers with tracking information once the parcel has been dispatched. Deliveries will occur during business hours from Monday to Friday, excluding holidays. During holiday and sale periods your order may take an additional 5 days to arrive. Delivery takes place when our delivery agent leaves the Products at your nominated address for delivery when you placed the order at which point responsibility for the product passes to you. We will normally ask for a signature from someone at that delivery address.

We work primarily with Navlungo for our worldwide shipments and delivery times will vary depending on the destination. Please kindly take into consideration that in some areas there is a limited range of delivery services available.

INTERNATIONAL ORDERS

 All orders arriving to a country outside of Turkey, needs to undergo a customs clearance process and customs charges (import duties and taxes) may be applied by local Customs in the country of delivery. The customs fees vary depending on the country of delivery. Monarch has no control over such charges. These fees are usually between 15% to 30% of the total amount of your order value plus the shipping cost. Any customs duties or import taxes incurred are the responsibility of the customer and Monarch cannot be held accountable for any of these charges.

In case of returns, you will be refunded in full, excluding and import fees covered by us, excluding shipping charges and deducting the cost of returning the product to our warehouse in Turkey.

We are always happy to answer your questions, so please feel free to contact our customer service team with any enquiries on info@monarchlondon.co .